How Do I Remove a Review on Google
Earlier buying your products or using your services, people read reviews about your business. They look at positive and negative reviews to help determine if they'll go your next client.
But what do y'all exercise if you take reviews on Google you don't want? Is there a fashion how to delete a review on Google?
On this folio, we'll tell you how to remove Google reviews from your Google Business Profile. Plus, nosotros'll provide steps you can take to remove bad Google reviews without removing them.
If you need assist managing negative reviews, browse our review management services today!
How to remove Google reviews posted by others
When someone leaves a negative review on your Google Business Profile, your immediate reaction is to delete the review. Y'all don't want people to say bad things about your visitor considering you're worried about how information technology will impact your reputation. 
Unfortunately, removing Google reviews isn't as unproblematic as going to your profile and deleting them.
Google doesn't give companies the option to delete negative reviews because all feedback, both positive and negative, helps maintain authenticity.
People rely on reviews when deciding whether to make a purchase.
Non surprisingly, lxxx% of people say online reviews have changed their minds virtually a buy.
Reviews have a substantial impact on the buyer's journey, so Google doesn't allow you to remove bad reviews from your Google local listing. The only time you may get a bad review removed is when information technology's a fake review.
How to remove false Google reviews
Google lets you delete imitation Google reviews, but they must bank check the review first. To written report a fake Google review, follow these steps:
- Go into your Google Concern Profile business relationship
- Choose "Reviews" from the left-manus menu
- Select the fake review
- Click on the three-dotted bar in the right corner
- Click "Flag as inappropriate"
By following this procedure, you'll get the reviewer's feedback sent to Google. Google can and so evaluate it to run into if the review is fake.
If you lot're looking for a more directly way to remove fake Google reviews, contact Google direct.
- Get to your Google Business concern Profile dashboard and notice "Support" in the carte.
- From that point, y'all tin can talk with Google via phone, conversation, or e-mail.
This option allows yous to get in contact with Google faster to remove the review.
Google will not remove the review if information technology is an authentic experience by a existent user. However, if it's a genuine review that wasn't meant for your business, y'all can nevertheless appeal to take it removed.
For steps on how to remove negative reviews, jump to the next section!
From ane-star to 4-stars: How to remove Google reviews without actually removing them
Removing negative Google reviews isn't as elementary equally deleting them. If the reviews are authentic, you accept to take an alternative approach to "remove" those reviews. The best thing you can do is address the reviewer and endeavour to fix the situation.
Let'due south accept a await at five steps yous can have to remove Google reviews posted by others.
i. Don't react negatively
When you get-go receive a negative review, your initial reaction may be to lash out at the person who left the review. You're passionate about your business, so it'due south easy to go upset when people say bad things almost your visitor.
The kickoff step in handling negative reviews, however, is not to react negatively.
If y'all react desperately to someone's review, information technology volition merely make your business look worse. People will run into your business organization as unprofessional.
It also leaves people feeling skeptical about your company because you don't acknowledge bug with your products or services. 
As yous tin see from this example, the owner's response was passionate and angry. While it may have felt adept for the owner, this response leaves a lasting negative impression on the customer and causes others to view that business negatively.
To foreclose more negative Google reviews, don't react negatively to feedback from your clients.
Recollect — bad reviews happen and aren't the finish of the world! It's mutual to have a mix of negative and positive reviews.
People trust your contour more when you have positive and negative reviews considering your profile appears more 18-carat. If you simply had five-star reviews, people would remain skeptical as to whether the comments were authentic.
People care near others' negative experiences, but they care more most how you handle those negative experiences.
So, accept a breath and get ready to address the negative feedback positively. Remember, in that location are best practices for responding to negative reviews.
ii. Evaluate the review
If you want to know how to remove Google reviews, start past evaluating the review.
Kickoff, plant that the review is authentic.
Sometimes you'll get fake reviews from competitors or people who never interacted with your business. You may even get reviews that aren't for your visitor, like this example of someone leaving a review about a haircut on a florist's Google contour! 
For reviews that appear fake, follow the before steps in a higher place on reporting and flagging false reviews.
Even if you think the review is imitation, you should etch a response.
Information technology takes Google fourth dimension to remove faux reviews, ranging from five days to every bit many as 20 days. In that time, you could have dozens of people viewing your profile who don't know that the review is faux.
Whether authentic or fake, check the review's content. Endeavour to verify that the person filing the complaint was an bodily client.
Yous may take a tape of their buyer's journey that can help you evaluate their feel better.
Look at the situation described in the review. You'll want to have notes on the details and then y'all tin compose a genuine response.
One time you've evaluated the negative Google review, you'll write your response.
three. Compose a genuine and straightforward response
The next step to remove Google reviews posted by others involves composing an honest answer. You must make your customers feel heard. Go along your response brief, but ensure you acknowledge their problem.
It's also ideal that you answer to these reviews apace.
Typically, y'all'll want to respond to a negative review within 24 hours of its posting. A fast response shows dedication to providing the best customer service. Don't have the fourth dimension to dedicate to responding to reviews?
Use review management services, which tin can assistance you stay on top of and reply to all your negative and positive reviews.
If you want to handle review management on your own, follow these steps for providing a 18-carat and straightforward response:
- Own up to the complaint
If you want to know how to remove Google reviews posted by others, start by owning the merits. Don't pretend like it didn't happen or that it isn't valid. If y'all don't take responsibleness for the complaint, it volition only make customers angrier with your visitor.
- Apologize
Fifty-fifty if information technology's non your fault, apologize for the negative experience. Don't blame the reviewer or accuse them of lying. Apologizing for the faulty product or poor experience goes a long style in removing negative Google reviews and turning them into positive ones.
Remember — sometimes, people want you to recognize their issue and feel heard. A simple apology goes a long way in showing these customers that yous listen to them and recognize their negative experiences.
- Offering a solution
People want your company to take action when they have a negative experience. If you want to know how to remove Google reviews that share a bad experience, offer a solution to the person's problem.
Whether information technology's a solution or reconciliation, you lot must attempt to fix the situation.
Don't leave a comment like, "We're sorry this happened," and that's information technology. Offer solutions or opportunities to ready the situation.
When y'all offer solutions, follow up with them.
Don't brand empty promises and say you lot're going to have action and then do nothing. Follow through to assist remove negative reviews from your profile.
Yous must offering fixes for your future customers to meet.
They want to know how you handle a dissatisfied customer. If you're providing solutions and reconciliation, these prospective clients will feel more comfortable choosing your business.
four. Prepare the state of affairs
If you want to know how to remove Google reviews that negatively impact your business, fix the situation. This part is the hardest for companies because information technology often requires evaluating your process, products, or client service to make changes.
It's hard to acknowledge when a problem is your organization's fault, only if you keep getting negative reviews virtually the same result, information technology'southward time for alter.
Let'due south say you're a coffee mug company and sell insulated travel mugs. People buy them and go along leaving reviews about how your coffee mugs are inexpensive because the lid never stays on, causing constant spills.
If multiple people have the aforementioned experience, you lot demand to review and improve your products. This approach saves yous time in the long run, too.
In this case, improving your travel mug to have a secure lid leads to less negative reviews and, potentially, more sales. Improving your procedure or products is well worth the investment because it leads to a more positive experience and a healthier lesser line.
The same process applies if you lot offer services.
If people leave reviews and keep saying that they feel scammed about your pricing, you lot may need to alter how you lot nowadays pricing on your website and to clients.
5. Stay vigilant with your reviews
If y'all want to know how to remove bad reviews from Google local, stay on top of your reviews. Yous can't remove Google reviews if you aren't on top of them. Check your local listing often to see if you're getting new reviews.
When yous're proactive about your reviews, you build a amend reputation for your business.
People volition see that y'all take the time to address issues and help solve issues.
This vigilance can encourage previously dissatisfied people to alter their reviews, likewise, because you're on top of their business concern and willing to solve it fast.
By staying warning and resolving issues fast, you'll help remove Google reviews posted by others that highlight your business concern negatively. While this approach won't remove all negative reviews, it will help y'all plow unhappy customers into happier ones.
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Need help managing your reviews on Google?
Now that yous know how to remove Google reviews, you tin can start taking control of your Google Concern Profile profile and you can work on further optimizing GBP to get ameliorate ratings. By managing negative reviews and offering solutions, you can turn negative reviews into positive ones for your company.
At WebFX, nosotros tin can aid you manage your review profile.
With our team of over 450 experts, nosotros'll assistance you manage your reviews and respond to negative feedback.
With our review management services, you'll go everything you demand to help you stay on top of your reviews.
If you're set up to first getting the most out of your Google reviews, contact us online or call united states of america today at 888-601-5359 to speak with a strategist!
Source: https://www.webfx.com/blog/seo/how-to-remove-google-reviews/
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